How to Troubleshoot Common Printer and Network Issues (Without Calling IT)

Introduction

Few things are more frustrating than a printer that won’t print or Wi-Fi that keeps dropping—especially when you're on a deadline. Before calling IT, try these quick troubleshooting steps to get back to business fast.

Printer Troubleshooting: Fix Printing Problems Fast

1. Check Printer Connection

🔹 Why? If the printer isn’t connected, it won’t work.🔹 How?

• Ensure the printer is turned on and connected to the right Wi-Fi network or USB port.

• Restart both your computer and printer to refresh connections.

• Check if the printer appears under Control Panel > Devices and Printers (Windows) or System Settings > Printers (Mac).

2. Clear the Print Queue

🔹 Why? A stuck print job can block new ones.🔹 How?

• On Windows: Go to Control Panel > Devices and Printers > Right-click Printer > See what’s printing > Cancel all documents.

• On Mac: Open System Preferences > Printers & Scanners > Select printer > Open Print Queue > Delete jobs.

3. Update or Reinstall Printer Drivers

🔹 Why? Outdated drivers can cause printing failures.🔹 How?

• Visit the printer manufacturer’s website (HP, Epson, Brother, Canon) and download the latest drivers.

• On Windows: Go to Device Manager > Printers > Right-click your printer > Update driver.

• On Mac: Open System Preferences > Printers & Scanners > Delete and re-add the printer.

4. Check Ink, Toner, and Paper Issues

🔹 Why? A simple low ink, toner, or jammed paper issue can stop printing.🔹 How?

• Replace low or empty cartridges.

• Open the printer tray and remove jammed paper carefully.

• Use the right paper type and size settings.

5. Reset the Printer

🔹 Why? Resetting can fix firmware glitches.🔹 How?

• Power off the printer and unplug it for 30 seconds.

• Plug it back in and turn it on.

• Try printing a test page.

Network Troubleshooting: Fix Wi-Fi & Internet Issues

1. Restart Your Router & Modem

🔹 Why? Restarting clears connection issues.🔹 How?

• Unplug the modem and router for 30 seconds.

• Plug them back in modem first, then router.

• Wait 2 minutes and test your connection.

2. Check Device Connectivity

🔹 Why? Some devices might not be connecting properly.🔹 How?

• Try connecting another device (phone, tablet) to see if the issue is with the network or one device.

• If only one device is affected, restart it and check Wi-Fi settings.

3. Move Closer to the Router

🔹 Why? Weak signals cause slow speeds and disconnections.🔹 How?

• Bring your device closer to the router.

• Reduce interference from walls, microwaves, and other devices.

4. Check for Internet Outages

🔹 Why? Sometimes, the issue isn’t on your end.🔹 How?

• Visit downdetector.com to check if your internet provider is having issues.

• Call your ISP (Internet Service Provider) for service updates.

5. Change Your Wi-Fi Channel

🔹 Why? Too many nearby networks can cause interference.🔹 How?

• Log into your router settings (type 192.168.1.1 in your browser).

• Go to Wireless Settings > Channel and switch to a less congested channel (1, 6, or 11 for 2.4GHz).

6. Reset Network Settings (Last Resort)

🔹 Why? If nothing works, resetting the network can fix deeper issues.🔹 How?

• On Windows: Go to Settings > Network & Internet > Status > Network reset.

• On Mac: Go to System Preferences > Network > Reset network settings.

Final Thoughts

By following these quick troubleshooting steps, you can fix most printer and network issues without calling IT. If the problem persists, JP Tech Consulting is here to help!